Your experience matters

Feedback & concerns

Share a compliment, suggest an improvement or report a concern privately to the Cooperative.

Feedback is reviewed in our private administration inbox. It is not posted as a public review and does not automatically change a member’s listing or status.

This inbox is not monitored continuously. For urgent help or an immediate safety concern, contact local emergency services directly.

A private message to the Cooperative

Tell us what happened

You can submit without your name or contact details. If you would like us to follow up, leave a phone number or email. A response time is not guaranteed.

What would you like to share?

Member name (if known)If prefilled from a card, check that this is the operator involved. Leave blank if unsure.Vehicle plate (if known)Sticker number (if known)Trip date (optional)

Route or location (optional)Describe your experiencePlease be factual. Do not include payment details, ID numbers or unrelated private information. No document upload is needed here.

Leave contact details for follow-up (optional)

Your name (optional)Phone (optional)Include + and the country code for any international number.Email (optional)

I agree that PTCSL may privately store and review this feedback, investigate the details where appropriate, and contact me if I provide contact information.

The Committee may need to discuss relevant details with the people involved to review a concern. Please do not assume anonymity can be guaranteed from the circumstances. Your contact details are not published on the website.

Feedback & concerns

Tell us what happened

Feedback received